Basil is seeking a results-driven Cluster Manager to oversee multi-outlet operations and drive business performance across assigned locations in Bengaluru, Karnataka.
The ideal candidate will have 2–4 years of relevant experience, preferably in the Quick Service Restaurant (QSR) or Food and Beverage industry. The role requires strong operational leadership, team management, analytical thinking, and the ability to maintain consistent service and quality standards across multiple outlets.
Key Responsibilities:
- Oversee daily operations across multiple assigned outlets.
- Lead outlet teams and support managers in achieving operational objectives.
- Drive sales performance and work towards business targets.
- Monitor operational expenses and identify opportunities to improve cost efficiency.
- Ensure compliance with company policies, standard operating procedures, quality standards, and hygiene requirements.
- Monitor inventory levels, wastage, stock availability, and resource utilisation.
- Track outlet performance and identify areas requiring corrective action.
- Maintain customer satisfaction and support the timely resolution of service issues.
- Coordinate with cross-functional teams to ensure smooth operations across locations.
- Support team development, performance monitoring, and operational discipline.
- Review operational metrics and use performance data to identify improvement opportunities.
- Maintain consistency in service delivery, product quality, and customer experience across outlets.
Required Skills:
- Multi-outlet operations management.
- QSR and Food and Beverage industry knowledge.
- Team leadership and people management.
- Sales performance monitoring.
- Cost control and operational efficiency.
- Inventory and wastage management.
- Quality, hygiene, and SOP compliance.
- Customer satisfaction management.
- Problem-solving and analytical thinking.
- Cross-functional coordination.
- Ownership, accountability, and decision-making.
Industry Preference:
Candidates with experience in QSR and Food and Beverage operations are preferred. The original announcement specifically identifies these industries as the preferred backgrounds.
Experience Requirement:
2–4 years preferred.
Location:
Bengaluru, Karnataka, India.
The position focuses on operational leadership across multiple outlets rather than the management of a single store. Salary, education requirements, employment type, and the number of vacancies have not been specified in the supplied announcement.
Benefits will be discussed during interview.
Basil is an Indian food and beverage brand focused on making fresh, transparent, and convenient food and beverages accessible to consumers. The company emphasises the use of real ingredients, freshly prepared products, and transparency in food prepar... Read More
